Suvera

|Trust Centre

Suvera is highly committed to assurance, trust, privacy and governance.

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Subprocessors

We use the following third-party subprocessors to help provide our services. These organisations are authorized to process your data only for the purposes of providing services to us.

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AWS

DPA Privacy

Data locations:

Cloud infrastructure hosting Suvera's platform and patient data

Products:

Suvera Recall

Suvera Platform

Acuity - Squarespace Scheduling

DPA Privacy

Patient and clinician scheduling for the Virtual Clinic

Products:

Suvera Platform

Auth0 - Okta

DPA Privacy

Data locations:

EUEEA

Authentication for clinicians, staff and patients accessing the Suvera platform

Products:

Suvera Recall

Suvera Platform

Count Technologies Ltd

Privacy

Data locations:

Data analytics platform

Products:

Suvera Recall

Suvera Platform

Dialpad

DPA Privacy

Used for inbound and outbound patient calls for the Virtual Clinic, and external business calls (for example with GPs). External calls are recorded, and Dialpad's AI call transcription and summaries are switched on. Internal staff calls take place in Slack and are not recorded.

Products:

Suvera Platform

Fivetran

DPA Privacy

Data locations:

EUEEA

Managed data pipelines to warehouses

Products:

Suvera Recall

Suvera Platform

Google Workspace

DPA Privacy

Data locations:

EUEEA

Google Drive, organisation email and sign-on for our platform. Gemini is used on Suvera Google Workspace accounts for general work, including Google Meet notes.

Products:

Suvera Platform