Suvera

|Trust Centre

Suvera is highly committed to assurance, trust, privacy and governance.

OverviewOverview ComplianceCompliance ResourcesResources SubprocessorsSub

Subprocessors

We use the following third-party subprocessors to help provide our services. These organisations are authorized to process your data only for the purposes of providing services to us.

Filter by product:

AWS

DPA Privacy

Cloud infrastructure hosting Suvera's platform and patient data

Products

Planner

Virtual Clinic

Acuity - Squarespace Scheduling

DPA Privacy

Patient and clinician scheduling for the Virtual Clinic

Products

Virtual Clinic

Auth0 - Okta

DPA Privacy

Authentication for clinicians, staff and patients accessing the Suvera platform

Products

Planner

Virtual Clinic

Count Technologies Ltd

Privacy

Data analytics platform

Products

Planner

Virtual Clinic

Dialpad

DPA Privacy

Used for inbound and outbound patient calls for the Virtual Clinic

Products

Virtual Clinic

Fivetran

DPA Privacy

Managed data pipelines to warehouses

Products

Planner

Virtual Clinic

Google Workspace

DPA Privacy

Google drive, Organisaton emails and sign on for our platform

Products

Virtual Clinic

Hero Health

DPA Privacy

Automated appointment booking in Planner for EMIS users

Products

Planner

Virtual Clinic

LaunchDarkly

DPA Privacy

Feature flag management

Products

Planner

Virtual Clinic

Microsoft 365 (including NHS mail)

DPA Privacy

Microsoft is used for NHS mail and to open documents from EHRs

Products

Virtual Clinic

Mixpanel

DPA Privacy

Product analytics platform

Products

Planner

Virtual Clinic

MongoDB

DPA Privacy

Primary application database

Products

Planner

Virtual Clinic

Omni Analytics Inc

DPA Privacy

Data analytics platform

Products

Planner

Virtual Clinic

Optum Health Solutions (UK) Limited - EMIS

EMIS Electronic Health Records

Products

Planner

Virtual Clinic

Sentry

DPA Privacy

Monitoring and error tracking

Products

Planner

Virtual Clinic

Snowflake

DPA Privacy

Cloud data warehouse

Products

Planner

Virtual Clinic

The Phoenix Partnership Ltd (TPP) - SystmOne

SystmOne Electronic Health Records

Products

Planner

Virtual Clinic

Twilio - Segment

DPA Privacy

Analytics pipeline

Products

Planner

Virtual Clinic

Twilio - SMS and SendGrid

DPA Privacy

Cloud communication platform used to send SMS (Twilio) and email (SendGrid), messages to patients in Planner and the Virtual Clinic

Products

Planner

Virtual Clinic

Whereby

DPA Privacy

Cloud communication platform used for video calling for the Virtual Clinic

Products

Virtual Clinic