Suvera

|Trust Centre

Suvera is highly committed to assurance, trust, privacy and governance.

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Subprocessors

We use the following third-party subprocessors to help provide our services. These organisations are authorized to process your data only for the purposes of providing services to us.

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AWS

DPA Privacy

Cloud infrastructure hosting Suvera's platform and patient data

Products:

Suvera Recall

Suvera Platform

Acuity - Squarespace Scheduling

DPA Privacy

Patient and clinician scheduling for the Virtual Clinic

Products:

Suvera Platform

Auth0 - Okta

DPA Privacy

Authentication for clinicians, staff and patients accessing the Suvera platform

Products:

Suvera Recall

Suvera Platform

Count Technologies Ltd

Privacy

Data analytics platform

Products:

Suvera Recall

Suvera Platform

Dialpad

DPA Privacy

Used for inbound and outbound patient calls for the Virtual Clinic

Products:

Suvera Platform

Fivetran

DPA Privacy

Managed data pipelines to warehouses

Products:

Suvera Recall

Suvera Platform

Google Workspace

DPA Privacy

Google drive, Organisaton emails and sign on for our platform

Products:

Suvera Platform

Hero Health

DPA Privacy

Automated appointment booking in Planner for EMIS users

Products:

Suvera Recall

Suvera Platform

LaunchDarkly

DPA Privacy

Feature flag management

Products:

Suvera Recall

Suvera Platform

Microsoft 365 (including NHS mail)

DPA Privacy

Microsoft is used for NHS mail and to open documents from EHRs

Products:

Suvera Platform

Mixpanel

DPA Privacy

Product analytics platform

Products:

Suvera Recall

Suvera Platform

MongoDB

DPA Privacy

Primary application database

Products:

Suvera Recall

Suvera Platform

Omni Analytics Inc

DPA Privacy

Data analytics platform

Products:

Suvera Recall

Suvera Platform

Optum Health Solutions (UK) Limited - EMIS

EMIS Electronic Health Records

Products:

Suvera Recall

Suvera Platform

Sentry

DPA Privacy

Monitoring and error tracking

Products:

Suvera Recall

Suvera Platform

Snowflake

DPA Privacy

Cloud data warehouse

Products:

Suvera Recall

Suvera Platform

The Phoenix Partnership Ltd (TPP) - SystmOne

SystmOne Electronic Health Records

Products:

Suvera Recall

Suvera Platform

Twilio - Segment

DPA Privacy

Analytics pipeline

Products:

Suvera Recall

Suvera Platform

Twilio - SMS and SendGrid

DPA Privacy

Cloud communication platform used to send SMS (Twilio) and email (SendGrid), messages to patients in Planner and the Virtual Clinic

Products:

Suvera Recall

Suvera Platform

Whereby

DPA Privacy

Cloud communication platform used for video calling for the Virtual Clinic

Products:

Suvera Platform