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OverviewComplianceResourcesSub

Subprocessors

We use the following third-party subprocessors to help provide our services. These organisations are authorized to process your data only for the purposes of providing services to us.

AWS

AWS

DPAPrivacy
Data locations:
UK

Cloud infrastructure hosting Suvera's platform and patient data

Products:
Suvera Recall
Suvera Platform
Acuity - Squarespace Scheduling

Acuity - Squarespace Scheduling

DPAPrivacy

Patient and clinician scheduling for the Virtual Clinic

Products:
Suvera Platform
Auth0 - Okta

Auth0 - Okta

DPAPrivacy
Data locations:
EUEEA

Authentication for clinicians, staff and patients accessing the Suvera platform

Products:
Suvera Recall
Suvera Platform
Count Technologies Ltd

Count Technologies Ltd

Privacy
Data locations:
UK

Data analytics platform

Products:
Suvera Recall
Suvera Platform
Dialpad

Dialpad

DPAPrivacy

Used for inbound and outbound patient calls for the Virtual Clinic

Products:
Suvera Platform
Fivetran

Fivetran

DPAPrivacy
Data locations:
EUEEA

Managed data pipelines to warehouses

Products:
Suvera Recall
Suvera Platform
Google Workspace

Google Workspace

DPAPrivacy
Data locations:
EUEEA

Google drive, Organisaton emails and sign on for our platform

Products:
Suvera Platform
Hero Health

Hero Health

DPAPrivacy
Data locations:
UK

Automated appointment booking in Planner for EMIS users

Products:
Suvera Recall
Suvera Platform
LaunchDarkly

LaunchDarkly

DPAPrivacy
Data locations:
EUEEA

Feature flag management

Products:
Suvera Recall
Suvera Platform
Microsoft 365 (including NHS mail)

Microsoft 365 (including NHS mail)

DPAPrivacy
Data locations:
UK

Microsoft is used for NHS mail and to open documents from EHRs

Products:
Suvera Platform
Mixpanel

Mixpanel

DPAPrivacy
Data locations:
EUEEA

Product analytics platform

Products:
Suvera Recall
Suvera Platform
MongoDB

MongoDB

DPAPrivacy
Data locations:
EUEEA

Primary application database

Products:
Suvera Recall
Suvera Platform
Omni Analytics Inc

Omni Analytics Inc

DPAPrivacy
Data locations:
EUEEA

Data analytics platform

Products:
Suvera Recall
Suvera Platform
Optum Health Solutions (UK) Limited - EMIS

Optum Health Solutions (UK) Limited - EMIS

Data locations:
UK

EMIS Electronic Health Records

Products:
Suvera Recall
Suvera Platform
Sentry

Sentry

DPAPrivacy
Data locations:
UK

Monitoring and error tracking

Products:
Suvera Recall
Suvera Platform
Snowflake

Snowflake

DPAPrivacy
Data locations:
EUEEA

Cloud data warehouse

Products:
Suvera Recall
Suvera Platform
The Phoenix Partnership Ltd (TPP) - SystmOne

The Phoenix Partnership Ltd (TPP) - SystmOne

Data locations:
UK

SystmOne Electronic Health Records

Products:
Suvera Recall
Suvera Platform
Twilio - Segment

Twilio - Segment

DPAPrivacy

Analytics pipeline

Products:
Suvera Recall
Suvera Platform
Twilio - SMS and SendGrid

Twilio - SMS and SendGrid

DPAPrivacy
Data locations:
EUEEA

Cloud communication platform used to send SMS (Twilio) and email (SendGrid), messages to patients in Planner and the Virtual Clinic

Products:
Suvera Recall
Suvera Platform
Whereby

Whereby

DPAPrivacy

Cloud communication platform used for video calling for the Virtual Clinic

Products:
Suvera Platform